Shipping and delivery
Shipping
We pride ourselves on being able to offer our customers excellent value for money and excellent service. That's why we offer shipping from our warehouses in the US, the UK, the EU, Canada, Australia and other countries via EMS, DHL and DPD.
Shipping to many countries
We are proud to offer international shipping services. Right now we are shipping products to the US, the EU, the UK, Canada (excl. Manitoba, Saskatchewan), Australia, New Zealand, Switzerland and Norway, Chile and Peru.
Lost/Missing Packages
IDW Base is not responsible if the wrong address is provided during the booking process. Make sure your billing and shipping addresses are correct before processing your order. If we have made a mistake, we will take full responsibility for the order originally placed for you, free of charge.
We are not responsible for any customs duty when the goods are shipped. By purchasing our products, you accept that one or more packages may be sent to you and customs fees may apply when they arrive in your country.
Delivery time
Delivery time varies by location. These are our estimates:
|
Location |
* Estimated delivery time |
|
United States |
3-5 business days |
|
Canada, Europe |
6-10 business days |
|
Australia, New Zealand |
12-14 business days |
|
Central and South America |
8-14 business days |
|
Asia |
8-12 business days |
|
Africa |
8-14 business days |
The maximum delivery time is 20 business days.
*This does not include the 1-3 days processing time.
*All delivery times do not include customs clearance/customs delays
Package tracking information
You will receive an email with a tracking number once your order has shipped, but sometimes tracking is unavailable due to free shipping.
What if my tracking says "no information available at the moment"?
For some carriers, it takes 2-5 business days to update the tracking information in the system. If your order was placed more than 5 business days ago and your tracking number is still missing, please contact us.
Will my items be shipped in one package?
For logistical reasons, items within the same purchase are sometimes shipped in separate packages, even if you have specified combined shipping.
If you have any further questions, please contact us and we will do our best to help you.
